Terms of service
Refund Policies for Services and Products bundled with Services
- All appointments made on the website may be rescheduled, provided 48 hours notice is provided, but not refunded. Availability is subject entirely to our approval.
- We cannot offer refunds for services simply for change of mind. We are happy to provide advice, and reschedule a new service that may be more appropriate for you of equal or higher value, provided 48 hours notice is given, subject to our approval.
- Refunds and exchanges will not be provided on services or bundled products and services in the following circumstances:
- Appointments scheduled for longer than 2 weeks cannot be rescheduled
- Cancellations less than 48 hours before the start of the appointment
- Change of mind less than 48 hours before the start of the appointment
- Insisted on having a service provided in a particular way, against our advice
- Failed to clearly explain your needs to us
- Failure to notify us if you are unable to attend to avoid no-shows
- Failure to provide adequate notice for cancellations or modifications may result in the refusal and cancellation of future appointments
All service bookings are Non-Refundable. Please ensure you can attend your appointment BEFORE you book.
